1. Order Cancellations
- Equipment Orders: Orders can be cancelled within 24 hours of placement. Once equipment (like hydrants or panels) is dispatched, a 15% restocking fee will apply.
- Service Appointments: Cancellation of site visits or training sessions must be made at least 48 hours in advance.
2. Refund Policy
- Product Returns: Refunds are only applicable for manufacturing defects in fire extinguishers or sensors, subject to inspection.
- Completed Services: No refunds will be issued for completed installations, safety audits, or safety training sessions.
- AMC Refunds: If a client chooses to terminate an AMC early, a pro-rata refund may be issued for the remaining unused months, minus an administrative fee.
3. Process for Refunds Approved refunds will be processed via the original payment method within 7-10 working days.
4. Safety Compliance Disclaimer
1. Informational Purpose Only The content on this website is for general safety awareness. It does not replace a professional fire risk assessment.
2. Regulatory Compliance While we provide expert guidance for Fire NOC, the final approval is subject to government inspection. We are not responsible for delays caused by government administrative processes.
3. Equipment Maintenance Fire safety is a continuous process. VAP FIRE SAFETY EQUIPMENTS is not liable for the failure of any system if the client has neglected the recommended maintenance or refilling schedules.
