1. DATA COLLECTION ARCHITECTURE We collect data through multiple touchpoints:
- Direct Interaction: Information provided during quote requests or AMC registration.
- Site Audits: Technical data regarding your building’s fire load and safety infrastructure.
- Digital Tracking: Use of cookies to understand user interaction with our safety resources.
2. LEGAL BASIS FOR PROCESSING We process your data under the following legal grounds:
- Contractual Necessity: To perform our duties under an AMC or installation project.
- Legal Obligation: To maintain safety records as required by the Fire & Rescue Services Department.
- Legitimate Interest: To send safety alerts, refilling reminders, and service updates.
3. DATA SHARING PROTOCOL
- No Commercial Sale: We never sell your contact or site data to marketing firms.
- Service Partners: Data may be shared with authorized sub-contractors (e.g., specialized gas flooding experts) only to fulfill a specific service request.
- Regulatory Compliance: Data will be disclosed to government bodies only upon official request for safety audits or NOC processing.
4. DATA SECURITY & RETENTION
- Encryption: All digital records are stored behind advanced firewalls with AES-256 encryption.
- Retention Period: We retain service logs for a period of 7 years to support your historical safety compliance during insurance claims or government inspections.
